Ann Carmichael

Director and Senior Principal

Ms. Carmichael has extensive experience in the field of human resource management, labour relations and consulting, combining experience in the federal public service, Crown Corporations, and the private sector totaling 30 years. She has established an excellent working relationship with managers and public service employee organizations such as PSAC and CAPE. Consulting engagements include the investigation of approximately 100 harassment complaints in the National Capital Region, Victoria, Vancouver, Edmonton, Calgary, Winnipeg, Thunder Bay, Sarnia, Toronto, Kingston, Halifax and Buffalo, (New York).

Ms. Carmichael has served as a resource of the Office of Continuing Education at the University of Ottawa, Federated Press and the Canadian Society for the Advancement of Workplace Solutions and offers courses directly to federal departments. She has gained wide recognition in the Public Service for the number and complexity of the cases she has completed.

Ms. Carmichael's role in the investigations is to plan and direct activities, review documentation produced for quality and thoroughness and prepare reports. She interviews the principal parties involved, clarifies the allegations and lines of inquiry, conducts fact-finding interviews with witnesses, summarizes notes for the signature of individuals concerned and reviews submissions for corrections from the parties.

Ms. Carmichael has also worked with management and work groups to resolve conflict in the workplace arising from organization renewal, interpersonal relationships, illness and human rights issues. She has assisted managers and employees to define the source of conflict, identify common ground and work together in regaining organizational well-being.

In addition to her experience as a human resources consultant, Ms. Carmichael has extensive experience as a staff relations officer in several government departments (including Public Works and Government Services Canada, Agriculture Canada, Library and Archives Canada). Her experience includes advising managers up to the Deputy Minister on the interpretation and application of collective agreements, labour legislation and policy; policy development; union consultation; analysis and preparation for contract negotiations; the provision of management advice on employee strike action, grievances, values and ethics ( conflict of interest ), discipline (including discharge), pay and benefits.

Ms. Carmichael's comprehensive audit and consulting experience with the private firm of Deloitte Haskins and Sells (now Deloitte Touche), the Bureau of Management Consulting (now Consulting and Auditing Canada) and Canada Post has resulted in innovative and thorough investigative techniques and considerable skill in objective and comprehensive report-writing.

This background has enabled Ms. Carmichael to identify and analyse issues arising in the course of investigations and to advise management creatively on their resolution. Clients report that her work has contributed significantly to their ability to resolve workplace conflict and restore the well-being and productivity of its work force.